“Hello?” Kayla recognized the number on the screen. She had rung it not too long ago along. She wanted to be sweet. She wanted to surprise her sweetheart. Her heart leapt against her sternum. Her mouth went dry. Was she hearing things? This delivery man was a stranger, a liar. He didn’t know her boyfriend like she did. But he had answers. He had specifics. Then, her whole world began to crumble.
Kayla and her boyfriend had been together for three wonderful months. In that time they had become more than she had every imagined. When he told her he had to move to the city for college, she was heartbroken but she understood. She helped him back, bought him a present, and sent him on his way like a good girlfriend. It was early days but she knew this was the right decision for their future. Or at least she thought it was the right decision.
Kayla had her own goals to focus on. Originally from Iowa, Kayla was always obsessed with fitness and nutrition. That’s why she went on to pursue a degree in Kinesiology and Health at the Iowa State University. Following her dreams meant hard work, so she spent every spare moment as a personal trainer to support her education. She dreamed of becoming a physical therapy assistant. She had the guy, the job, and the dream. But she didn’t expect this bump on her road to happiness.
Kayla was lonely. Sure, they texted every day. But in the last few weeks, he was off. She put it down to stress. Studying for finals can take its toll on the most easy-going person. Naturally, she wanted to him to do well. Maybe he just needed cheering up. Kayla took a break from sweaty bodies and meal plans to make a quick call but she didn’t think they’d find a reason to call her back.
They say that the way to the heart is with food. Kayla, being a healthy foodie herself, thought it as no truer saying. She could see a future with this guy! He had dreams, goals, aspirations, and so did she. They were both working hard now as young adults to have the pay-offs in a few years time. They could have everything! There was something special about this one, or so she thought.
Kayla called Jimmy Johns in her lover’s city, and explained her predicament. “Hey, this is for the guy I’m dating.” She was three hours away from this city. Not only that, but she wouldn’t be there to sign for the delivery. The fate of this kind gesture rested in the hands of Jimmy John’s. They could have easily said no, that she would have to be there to charge it to her card. Instead, they wanted to help her out. That didn’t mean karma would return the favor to Kayla.
Kayla was a 24-year-old catch–strong, athletic, and a natural beauty. The fair-haired beauty was dedicating her life to health and fitness. She believed that to feel good on the outside, you had to treat yourself well inside. That being said, she knew her boyfriend was binging on coffee and energy drinks in the midst of stress and stress headaches. He probably hadn’t had a decent meal in days. She knew exactly what he needed.
Her boyfriend had let her know that he was going for a nap and wouldn’t be available to speak for some time. Kayla, being a sweet and thoughtful girlfriend, ordered a healthy and delicious sandwich from Jimmy John’s. A decent meal would give him some energy to pass his exams and get him home quicker, or so she thought.
Kayla’s thumbs swiped and tapped her phone screen. “Food is on the way for you. Please leave a tip.” She smiled, knowing that her lover would wake hungry and tired. He would stir to a knock on the door, wake from his slumber and check his phone. She pictured the sleepy smile spreading across his face. A simple text would go a long way. “Thank you” he replied. Then her phone rang.
Her phone buzzed in her pocket. Could they not find the address? “Look, we usually don't do this, but I think you would like to know… when we walked up to the door to your boyfriend’s place, we were able to see into his apartment and he was in his boxers with a naked woman on top of him on the couch.” Kayla laughed. Was this a prank?
She began to interrogate the delivery guy. What did he look like? Was it the correct address? What car was outside? What name did he sign? The more he answered her questions, the more reality began to set in. She explained the delivery man’s reaction, "he was like, 'Honestly, it was so awkward I just wanted to get out of there, so I just gave him the sandwich and left.'” How could he do his to her?
Kayla went on to share her story on twitter. Her ordeal got national attention and nearly 3,000 likes. Strangers have stood with her and offered support and advice following her heartbreak. She has praised the Jimmy John’s delivery man, thanking him for his honesty. Many strangers would have turned a blind eye, but one unnamed hero couldn’t allow this betrayal to continue. But Kayla’s experience with Jimmy John’s wasn’t done there.
Kayla immediately called her boyfriend. Of course, he denied all allegations but she couldn’t shake the undeniable details the delivery guy had mentioned. "I was like, 'Jimmy John’s just told me the situation,'" Kayla shared. "And he tried to make up a lie, saying, 'It wasn’t me,' but it was." Not too long after, she ended the relationship and thanked Jimmy John’s for giving her the heads up. After her story went viral, Jimmy John’s reached out to Kayla.
After Jimmy John’s tweeted their support of Kayla, they then offered to cater for her break-up party. Not only did they provide an array of sweets, treats, and sandwiches for Kayla and her friends, but they also sent some presents too! Kayla hosted a poolside get together. With the help of Jimmy John’s, and surrounded by friends, Kayla has managed to let go of the heartbreak. But she hasn’t forgotten one thing.
Not all heroes wear red capes. Chief Marketing Officer, John Shea, explained their company outlook, “We’re freaks about everything we do, from our products to our process. And customer service is no exception.” Kayla never got the delivery guy’s name or saw his face. The fact that he was a stranger gave him even less of an obligation to step up and inform her. But she’s never been in more dept someone in her life.